Refund policy

Our return policy lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, unworn, and in the exact condition that you received it.

• It must remain in its original packaging with all tags attached.

Items Non-Eligible for Return

• Gift cards

• Final sale or clearance items

• Products returned with missing parts or damage not caused by our error

How to Initiate a Return

To submit a return request, contact our customer support team at contact@kickpalace.com with your order number and the reason for the return. Returns sent back without prior authorization will not be processed.

Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item sent by us, customers are responsible for paying all return shipping costs. Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your returned item, we will send an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5 to 10 business days.

Damaged or Incorrect Items

Please inspect your shipment immediately upon arrival. If you receive a damaged, defective, or incorrect product, contact us at contact@kickpalace.com right away so we can resolve the issue promptly.